Return Policy

If you wish to return a product, we are happy to assist you. We provide a full refund of the product price for eligible returns under the following conditions:

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days after receiving the product.
• The product must be in the same condition as received, unused, unworn, and in its original packaging.
• The product must include all original accessories, manuals, and packaging materials.
• Proof of purchase or order information is required.

All products purchased from DBG Healthcare are eligible for return unless otherwise stated.

Return Shipping & Fees

• We provide free return shipping for eligible returns.
• We do not charge any restocking or return processing fees.
• Original shipping charges (if applicable) are fully refundable.

If the return is caused by an error on our part, such as receiving an incorrect or damaged item, we will cover all return-related costs.

How to Initiate a Return

To start a return, please contact us at:

Email: dbghealthcare1@gmail.com

Please include your order number, product details, and the reason for your return.

Once your return request is approved, we will provide return instructions and the return shipping details.

Items returned without prior approval may not be accepted.

Return Address

Returned items should be shipped to:

Galileo (Xiamen) Technology Co., Ltd.
Room 3606, Building 3, No. 18-3 Shanbianhong East Road,
Haicang District, Xiamen City, Fujian Province, China

Attn: Returns Department

Damaged or Defective Products

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and provide photos or videos of the issue.

Our team will review your request and provide the appropriate solution, including replacement or refund assistance.

Exchanges

If you need to exchange a product, please contact our customer support team first.

The fastest way to receive your desired item is to return the original product after approval and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• The refund will be issued to your original payment method.
• Refund processing usually takes 5–7 business days after approval.
• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you have any questions regarding returns or refunds, please contact us at:

dbghealthcare1@gmail.com

Our support team is always happy to assist you.