Shipping Policy

Last Updated: August 3, 2026

FREE SHIPPING

We offer free worldwide shipping on all orders.

Shipping methods and delivery times may vary depending on the destination country, product availability, and logistics conditions. We continuously update our shipping arrangements to provide a reliable and efficient delivery experience.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Once your order has been processed and shipped, we will provide tracking information via email. Please allow some time for the tracking information to become active after shipment.

Delivery Time

Delivery times vary depending on the destination and local courier conditions.

Estimated delivery time for all destinations:

4–10 business days

Please note that delivery to remote areas may require an additional 2–4 business days.

Delivery times may also be affected by customs clearance, public holidays, weather conditions, or local courier delays.

We ship orders through trusted international carriers, including:

DHL
UPS
FedEx
SF Express (Shunfeng)
Other international logistics providers

Remote Areas

We provide free shipping to remote areas. However, delivery times may take an additional 3–4 business days compared with standard delivery times due to longer transit distances.

For remote locations that cannot be serviced by our shipping carriers, we will notify customers in advance and provide a full refund.

Order Cancellation

If you need to cancel your order, please contact us within 24 hours after payment confirmation.

Once your order has been processed, shipped, or handed over to the carrier, cancellation requests may no longer be accepted.

Customs Duties & Taxes

For most destinations, we provide a convenient international shipping service designed to minimize customs-related issues.

Depending on the destination country and local regulations, customs duties, taxes, or import fees may apply. Customers are responsible for any charges required by their local customs authorities unless otherwise stated.

Tracking Your Order

After shipment, a tracking number will be sent to your email address.

You can use the tracking number to check your shipment status. Please note that tracking updates may take 1–3 business days after the package leaves our warehouse.

Contact Us

If you have any questions about your shipment, please contact our support team:

Email: dbghealthcare1@gmail.com

We are always happy to assist you.